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Privacy Policy

1. Data controller

NEOLIA Sàrl
Bernstrasse 15A, 3280 Murten (FR), Switzerland
Email: contact@neolia.ch
Swiss company number: CHE-298.197.401

2. Data collected

We collect the data you voluntarily provide to us when you contact us via our form (last name, first name, email address, telephone number, content of your message). We also automatically collect certain data related to your browsing on our site (IP address, browser type, pages visited, duration of visit) in order to guarantee security, analyze and optimize the user experience. Finally, we use technical cookies strictly necessary for the operation of the site, as well as analytical cookies to measure the audience and improve our services, only with your consent.

3. Legal basis for processing

  • Performance of a contract (Art. 6 § 1 b GDPR / Art. 13 LPD) to respond to your requests and provide our services.

  • Consent (art. 6 § 1 a GDPR / art. 12 LPD) for the deposit of non-essential cookies (analytics, marketing).

  • Legitimate interest (Art. 6 § 1 f GDPR / Art. 12 LPD) for site security, the fight against fraud and continuous improvement.

4. Retention period

  • Your contact information and messages are kept for up to 3 years after our last exchange. Technical logs, analytical cookies, and browsing data are kept for a maximum of 13 months. We also comply with all legal retention requirements (accounting, invoicing).

5. Recipients of the data

  • Your data is processed internally by the NEOLIA team (sales, technical, support) and shared, if necessary, with our service providers (web host, CRM, analytics tool), all of whom are contractually bound to comply with the GDPR and the LPD. We do not share your data with any third party for commercial purposes without your express consent.

6. Transfers outside Switzerland/EEA

  • We host and process your data exclusively in Switzerland or the European Union. No transfer outside of these areas takes place, except where legally required or absolutely necessary (encrypted backup).

6. Transfers outside Switzerland/EEA

  • We host and process your data exclusively in Switzerland or the European Union. No transfer outside of these areas takes place, except where legally required or absolutely necessary (encrypted backup).

7. Your rights

  • In accordance with the GDPR and the LPD:

  • Right to access, rectify and delete your data.

  • Right to portability (for data processed automatically).

  • Right to restriction and opposition to processing (legitimate interest).

  • Right to withdraw your consent to non-essential cookies.

To exercise your rights, contact us at contact@neolia.ch.

8. Cookies

  • Essential: necessary for the operation of the site (session, security).

  • Analytics: to measure traffic (anonymized Google Analytics or Matomo).

  • Marketing: filed only with your explicit consent.

You can configure or refuse any cookie via the dedicated banner or your browser settings.

9. Data security

  • We implement technical (SSL encryption, firewall) and organizational (restricted access, regular backups) measures to protect your data against loss, unauthorized access, modification or disclosure.

10. Modification of the policy

This Policy may be updated. The revision date below will be updated. If there are any substantial changes, we will notify you and, if necessary, request your consent again.

Last updated: June 17, 2025

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